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FAQ
 | | FREQUENTLY ASKED QUESTIONS: - Do you have a storefront? We do not have a storefront. We are strictly an online business.
- Where are you located? We are located on the east coast in Annapolis, Maryland.
- I live in the area - can I pick up my stuff? Unfortunately, we are not set up for merchandise pick-up or delivery. If you need your stuff fast - we do have expedited shipping. As well, a lot of our items ship via USPS Priority Mail which just takes 2 days in transit. If you order early enough in the day (before noon EST) your order is likely to ship the same day!
- I need my stuff fast - can you get it here when I need it? Absolutely! We have standard, 3 day, 2 day and overnight shipping available. You can choose the appropriate method at checkout. Also, you can write a note in the comments box at checkout as to when you need your things and we'll do our best to accommodate.
- Do you offer wholesale? Yes, we do have some wholesale. Please refer to our Wholesale information page for more details.
- Do you offer two sided printing on your custom stones? No, the printing can only be done on one side.
- I am sending my order as a gift. Can you include a note in the package? Of course - just write a note in the comments box at checkout and we'll include it, no problem.
- What is your return policy? We will gladly take back any items in as-shipped condition within 14 days of receipt for a full merchandise credit. After 14 days and up to 30 days we'll charge you a 30% restocking fee. After 30 days the items are yours! Custom signs and custom stones are all sales final.
- Where can I get some coupons? Log in as a customer - this will automatically put you on our email list and periodically we send out newsletters with special savings and sale announcements. Also, when you place an order you will receive a coupon in the package!
- Is this item in stock? Generally speaking, all of the items you see online are in-stock. Some of the sale items might be closeouts and quantities will be limited.
- How fast do you ship? Generally most items ship within 24 hours, Monday - Friday. This does not include any custom signs.
- Is your site secure? YES! Our site is very secure. We have enabled ControlScan which is a website security system that monitors our site constantly to make sure we are 100% Hacker Safe.
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